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Return & Refund Policy

This Return & Refund Policy is only applicable purchases made through our online site.

*Please read through all the return & refund policy before return item(s):

Best Buys or Sales Item strictly no return and refund.

Refund only can be return in store credit. Strictly no cash refund.

Returns can only made one time per order number, any order made with store credit cannot be returned the consequent time.

Return & refund only allow within 14 days of receiving your parcels.

Return & refund item must be in the original condition -unused, unwashed and unworn condition, with all original tags/labels attached. Any criteria that don't meet by the item will be denied.

Shipping fees for the return item should be borne by customer, while Show Fashion will provide a Free Shipping Code for your next time online purchase.

 

**For hygiene purposes, we do not accept returns under any circumstances for bodysuits. These items as well as gift cards, final sale collection, jewelry, accessories (including all hair), and swim items are final sale. Sorry for the inconvenience! **

 

How to return the item?

Just need to follow the simple steps below to return your item(s):

Step 1. Fill Up the Return & Refund Form
Please fill the following form to request return item, so we can assist you as quickly as possible:

 

Request Form : http://forms.gle/xviZs872Kzmgxnbv6

 

Step 2. Details Verification
After verifying all the details, we will send you a confirmation email.


Step 3. Return the parcel.
After receiving the confirmation email, customer can return the parcel to SHOW FASHION warehouse and attention to E-Commerce department.

Show Fashion              
No 67, Jalan Impian Emas 22,
Taman Impian Emas,
81300 Johor Bahru,
Johor.
Phone : 012 773 5466 

Kindly indicate the following details when sending the parcel out:

1)Name

2)Email

3)Order ID


Step 4. The Return department will get back to you once a return item is received successfully by us and we will add in your Store Credit once the item is received, AND provide you a Free Shipping Code which can use in the next time purchase.

 

Q&A

1. Can I refund in cash? (in any condition)

No, we apologize that we can't able provide the cash refund with any reasons.

2. I found a defect on my item after I've already washed it. Can I exchange?

We're unable to exchange your item caused it has been washed. Please make sure check your item upon receive.

3. Can I change to other size?

No, all the measurement have been providing in the description box so kindly refer it before placing the order.

4. I feel that colour is different from the website.

Please allow some colour variation in real product due to the lighting or camera used. It may appear darker or lighter.

 

If you have any enquiries regarding return or refund an item purchased online, please contact our customer services during the hours of 9:00am to 6:00pm, Monday to Friday (excluding public holidays) on either phone or email as below:

Tel: 012-773 5466
Email: info@showfashion.com.my